Delivery and Returns

Standard Delivery | £3.49 or FREE when you spend £30

Please be aware extended delivery times may occur over bank holidays.
 

Next Day Delivery* | £4.99 or FREE when you spend £60

• Orders placed before 2pm Monday to Friday could be delivered the next day.
• *Mainland UK only ( excludes NI)

Please be aware extended delivery times may occur over bank holidays.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase. Please also note customers are responsible for all returns shipping charges except in the cases where they receive the incorrect items.

To start a return, you can contact us at . Please note that returns will need to be sent to the following address: enquiries@vitawellvitamins.com.

Address:

Principle Healthcare International Ltd

Airedale Business Centre

Millennium Road 

Skipton  

North Yorkshire  

BD23 2TZ 

United Kingdom 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at enquiries@vitawellvitamins.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@vitawellvitamins.com.