Delivery and Returns



Delivery options
Standard Delivery | £3.49 or FREE when you spend £30
Please be aware extended delivery times may occur over bank holidays.
Next Day Delivery* | £4.99 or FREE when you spend £60
- Orders placed before 2pm Monday to Friday could be delivered the next day.
- *Mainland UK only ( excludes NI)
Please be aware extended delivery times may occur over bank holidays.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at enquiries@vitawellvitamins.com.
If the return is approved, you’ll be automatically refunded on your original payment method within 10 business days.
If there is a fault/issue with any of the products you have received. Please email us at the above address, and return the items to us so we can investigate further:
Address:
Principle Healthcare International Ltd
Harman House
Station Road
Guiseley
Leeds
LS20 8BX
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected the faulty item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@vitawellvitamins.com.